Return & Refund Policy

Last updated: October 7, 2026

Jewels by Ana offers a 30-calendar-day voluntary return period for eligible products. This policy explains how returns, defective or incorrect products, cancellations, and refunds are handled for orders placed through jewelsbyana.com.

Jewels by Ana is operated by Worldwide Apparel Group LLC.

1. 30-Day Return Period

You may return an eligible product within 30 calendar days after receiving your order.

To qualify for an ordinary change-of-mind return, the product must be returned in its original condition, unused, unworn, and with any original packaging or accessories supplied with it where applicable.

Products that have been used, worn, altered, damaged after delivery, or otherwise returned in a condition that does not meet the applicable return requirements may not qualify for a voluntary change-of-mind refund.

2. Designated Return Address

Eligible returns must be sent by mail to the following designated customer return centre:

Return Address
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China

This is the designated customer return destination.

It is separate from the Worldwide Apparel Group LLC business address and the Jewels by Ana warehouse address.

Do not send customer returns to the Wyoming business address or the Nevada warehouse address.

You do not need to contact us merely to obtain the return address.

If you need assistance with a return, you may contact hello@jewelsbyana.com.

3. Change-of-Mind Returns

For an eligible ordinary change-of-mind return, the customer is responsible for arranging and paying the direct cost of return shipping to the designated return address above.

International return-shipping costs may vary depending on the carrier, parcel size, parcel weight, origin, and shipping service selected by the customer.

Jewels by Ana does not charge a restocking fee.

We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed.

Jewels by Ana is not responsible for a return parcel that is lost before it reaches the designated return location, except where applicable law provides otherwise.

4. Defective, Damaged, Incorrect or Misdescribed Products

If you receive a product that is defective, damaged, incorrect, unsafe, or materially different from what was ordered, please contact hello@jewelsbyana.com with your order number and information about the issue.

These cases are handled separately from ordinary change-of-mind returns.

We may ask for reasonable information such as photographs, packaging information, or a description of the issue where useful for investigating the problem.

We will review the circumstances and provide an appropriate remedy in accordance with applicable law.

Customers will not be required to bear return costs that Jewels by Ana is legally responsible for because of an incorrect, defective, damaged, unsafe, or otherwise non-conforming product.

Please contact us before returning such an item so that the issue can be handled appropriately.

5. Return Inspection

Returned products may be inspected after arrival to confirm that the return meets the applicable conditions of this policy.

For ordinary change-of-mind returns, this may include confirming that the item is in its original condition, unused, unworn, and returned with applicable original packaging or accessories.

If additional information is reasonably required to identify the order or return, we may contact you using the contact information associated with the order.

6. Refunds

Once a return has been received, inspected, and approved, Jewels by Ana submits the applicable refund for processing.

Approved refunds are processed back to the original payment method used for the order.

Once the refund has been submitted by Jewels by Ana, the time required for the credit to appear in your account may depend on your bank, card issuer, wallet provider, or other payment provider.

Approved refunds are generally expected to be received within 5 calendar days after processing, although the exact time at which the credit becomes visible may vary depending on the payment provider.

If an approved refund has not appeared after the expected processing period, please contact hello@jewelsbyana.com with your order number.

7. Original Shipping Charges

Standard shipping for orders within the United States is free.

If any separate optional or exceptional delivery charge applies to an order, its treatment in connection with a refund will depend on the reason for the return and applicable law.

8. Exchanges

Jewels by Ana does not currently offer direct product exchanges.

If you would like a different product, size, or variant, return the eligible product in accordance with this policy and place a new order separately.

9. Return Shipping Responsibility

For ordinary change-of-mind returns, the customer is responsible for the return shipment and its direct shipping cost.

The amount charged by the chosen carrier can vary depending on the parcel, selected service, and origin of the return.

Return-shipping responsibility for damaged, defective, incorrect, unsafe, or otherwise non-conforming products is handled separately in accordance with Section 4 above and applicable law.

10. Refused or Unclaimed Shipments

Refusing a shipment or failing to collect a parcel does not automatically complete the return process.

If a shipment is refused, unclaimed, returned to sender, or otherwise becomes undeliverable, contact us so that the order can be reviewed based on its actual shipment and return status.

Any refund that becomes due after review will be processed back to the original payment method used for the order.

11. Cancellations

If you need to request cancellation of an order, contact us as soon as possible at hello@jewelsbyana.com.

We will try to accommodate cancellation requests where operationally possible, but we cannot guarantee cancellation after an order has entered processing or shipment.

If a paid order is successfully cancelled, the applicable refund is processed back to the original payment method used for the order.

12. Lost or Undelivered Orders

Lost or undelivered orders are handled separately from ordinary change-of-mind returns.

If an order appears lost, materially delayed, or incorrectly marked as delivered, please contact hello@jewelsbyana.com with your order number and available tracking information.

We will review the available shipment information and handle the matter according to the circumstances and applicable law.

13. Refund Method

Refunds are not issued to a different card, bank account, digital wallet, or other payment method merely at the customer's request.

Where a refund is due, it is processed back to the original payment method used for the order, subject to any technical requirements of the relevant payment provider and applicable law.

If the original payment method is no longer available, please contact us so that the situation can be reviewed in accordance with the relevant payment provider's procedures and applicable law.

14. Payment Methods

Jewels by Ana currently accepts:

Apple Pay
Diners Club
Discover
Google Pay
Mastercard
Shop Pay
Visa

The payment methods actually available for a particular order are the methods displayed during checkout.

For additional information, please review our Payment Methods page.

15. Business, Warehouse and Return Address Distinction

Jewels by Ana uses different addresses for different operational purposes.

Business address

Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States

This is the business address. It is not the designated customer return address.

Warehouse address

Jewels by Ana Warehouse
1467 Southgate Dr
Gardnerville, NV 89410
United States

This is an operational warehouse and fulfilment address. It is not the designated customer return address.

Customer return address