Frequently Asked Questions
Last updated: September 12, 2026
Below you will find answers to common questions about ordering, shipping, tracking, returns, refunds, payments, and customer support at Jewels by Ana.
Orders
How do I know if my order was received?
After placing an order, you should receive an order confirmation using the contact information provided during checkout. Please review the confirmation and make sure your order and delivery details are correct.
Can I change my order after placing it?
Contact us as soon as possible if you need to change an order. We will try to help where operationally possible, but changes cannot be guaranteed after processing or shipment has begun.
Can I cancel my order?
Contact us as soon as possible if you want to cancel an order. If the order has already entered processing or shipment, cancellation may no longer be possible. If cancellation is completed before shipment, any applicable refund will normally be returned to the original payment method.
Can Jewels by Ana cancel an order?
In limited situations, an order may be cancelled because of product unavailability, a genuine pricing or technical error, payment authorization problems, suspected fraud, or another legitimate fulfillment issue.
If we cancel a paid order, the applicable amount will normally be refunded to the original payment method.
Shipping & Delivery
Where do you ship?
Jewels by Ana currently ships to addresses within the United States.
How much does shipping cost?
Standard shipping is free for orders shipped within the United States.
What is your order cutoff time?
Our order cutoff is 5:00 PM Pacific Time (PT), Monday through Friday.
Orders placed after 5:00 PM PT, on weekends, or on applicable public holidays are treated as received on the next business day.
How long does processing take?
Orders are normally processed within 1–3 business days.
How long does shipping take after processing?
Estimated transit time after processing is 6–12 business days.
What is the total estimated delivery time?
The total estimated delivery time is 7–15 business days.
Business days are Monday through Friday, excluding applicable public holidays.
Delivery estimates are not guarantees unless Jewels by Ana expressly states otherwise for a particular order.
How can I track my order?
When tracking information becomes available, it may be provided by email or through the order-tracking functionality available on our website.
Tracking information can sometimes take time to update after a shipment enters the carrier network.
What if my tracking shows delivered but I cannot find the package?
First check the delivery location, household members, neighbours where appropriate, and any safe place used by the carrier.
If the parcel still cannot be located, contact hello@jewelsbyana.com and include your order number.
Where is your warehouse?
Our operational warehouse address is:
1467 Southgate Dr
Gardnerville, NV 89410
United States
This is a warehouse and fulfilment location only. It is not a retail location and it is not the designated customer return address.
Returns & Refunds
How long do I have to return an item?
Eligible products may be returned within 30 calendar days after receiving your order.
For an ordinary change-of-mind return, the product must be returned in its original condition, unused, unworn, and with any original packaging or accessories supplied with it where applicable.
Where do I send my return?
Eligible returns must be sent by mail to:
Return address
South Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the designated customer return address. It is separate from our United States business address and warehouse address.
You do not need to contact customer service merely to obtain the return address.
Who pays for return shipping?
For an ordinary change-of-mind return, you are responsible for arranging and paying the direct cost of shipping the product to the designated return address.
Return shipping costs can vary depending on the carrier, parcel, service, and location from which the return is sent.
Jewels by Ana does not charge a restocking fee.
What if my item is damaged, defective, incorrect, or misdescribed?
Please contact hello@jewelsbyana.com with your order number and information about the issue.
Defective, damaged, incorrect, or otherwise non-conforming products are handled separately from ordinary change-of-mind returns. Customers will not be required to bear return costs that Jewels by Ana is responsible for in these circumstances.
Do you offer exchanges?
Jewels by Ana does not currently offer direct product exchanges.
If you would like a different product, size, or variant, return the eligible product in accordance with our Return & Refund Policy and place a new order separately.
How long does a refund take?
Once a return has been received, inspected, and the refund is approved, Jewels by Ana processes the refund so that it is normally received within 5 calendar days.
Refunds are normally issued to the original payment method used for the purchase.
If an approved refund has not appeared within 5 calendar days, contact hello@jewelsbyana.com and include your order number.
Can I return my order to the Nevada warehouse?
No. The Gardnerville, Nevada warehouse is an operational fulfilment location and is not the designated customer return address.
Please use the China return address stated above and in our Return & Refund Policy.
Payments
Which payment methods do you accept?
Jewels by Ana currently accepts:
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- Shop Pay
- Visa
The exact payment options available for your order may depend on your device, browser, checkout configuration, or transaction eligibility.
The payment methods actually available for your specific order are the methods displayed at checkout.
For more information, please see our Payment Methods page.
Why do I not see every payment method at checkout?
Some payment methods, especially digital wallets, can depend on your device, browser, or checkout session. If a payment option does not appear, please use another method displayed during checkout.
Why was my payment declined?
A payment can be declined for reasons such as incorrect payment details, billing-information mismatches, account restrictions, security checks, or a decision by your bank, card issuer, wallet provider, or payment provider.
Check your payment details and try another payment option shown at checkout. If the issue continues, contact your bank, card issuer, or payment provider for more information.
I see a pending or duplicate charge. What should I do?
Your bank or payment provider may sometimes show a temporary authorization separately from the final completed transaction.
If you believe you have actually been charged more than once for the same order, contact us at hello@jewelsbyana.com and include your order number.
How will I receive my refund?
Where a refund is due or approved, it is normally issued to the original payment method used for the purchase.
Once a refund is approved, Jewels by Ana processes the refund so that it is normally received within 5 calendar days.
Depending on your bank, card issuer, wallet provider, or payment provider, the exact time the credit becomes visible may vary. If a refund has not appeared after 5 calendar days, please contact hello@jewelsbyana.com.
Products & Jewelry Care
Will the product look exactly like it does on my screen?
We aim to present products accurately. Minor differences in perceived color or appearance can occur because of screen settings, lighting, photography, and display conditions.
How should I care for my jewelry?
Follow any product-specific care information provided with the item or on the relevant product page.
Do not assume a piece is waterproof, tarnish-resistant, hypoallergenic, or suitable for exposure to chemicals, cosmetics, or water unless that characteristic is specifically stated for the product.
Privacy
How does Jewels by Ana use my personal information?
Personal information may be used for purposes including operating the store, processing orders, arranging payments and shipments, customer support, tracking, analytics, advertising measurement, email marketing, reviews, fraud prevention, and privacy-preference management.
Further details are available in our Privacy Policy and Cookie Policy.
Which services does Jewels by Ana use?
Confirmed services used in connection with the store include Shopify, Klaviyo, Omnisend, Wetracked.io, Help Scout, Track123, Trustpilot, Pandectes, Google Analytics, and Google Ads.
The exact role of these services is explained in our Privacy Policy and Cookie Policy.
Can I manage my privacy choices?
Yes. Where applicable, privacy and cookie controls are available through the privacy-management options provided on jewelsbyana.com.
Additional U.S. privacy rights may apply depending on your state of residence, whether the relevant law applies to Worldwide Apparel Group LLC, and the type of processing involved.
Customer Support
How can I contact Jewels by Ana?
You can contact Jewels by Ana through the Contact page on jewelsbyana.com or by email at hello@jewelsbyana.com.
When contacting us about an order, include your order number whenever possible.
We do not publish a fixed customer-service response-time guarantee unless such a service commitment has been separately confirmed.
Business Information
Who operates Jewels by Ana?
Jewels by Ana is operated by:
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
This is the business address of Worldwide Apparel Group LLC. It is different from the Jewels by Ana warehouse address and designated customer return address.