Shipping Policy
Last updated: October 7, 2026
This Shipping & Delivery Policy explains how orders placed through Jewels by Ana are processed and delivered within the United States.
Jewels by Ana is operated by Worldwide Apparel Group LLC.
1. Shipping Destination
Jewels by Ana currently ships to addresses within the United States.
Orders cannot currently be placed through our online store for delivery outside the United States.
2. Shipping Cost
Standard shipping is free for orders shipped within the United States.
Any shipping option or charge applicable to a particular order will be displayed during checkout before the purchase is completed.
3. Order Cutoff
Our order cutoff is 5:00 PM Pacific Time (PT), Monday through Friday.
Orders placed before the cutoff begin counting toward the applicable processing period from that business day.
Orders placed after 5:00 PM Pacific Time, on a Saturday or Sunday, or on an applicable public holiday are treated as received on the next business day.
4. Processing Time
Orders are normally processed within 1–3 business days.
Processing days are Monday through Friday, excluding applicable public holidays.
Processing time refers to the period between receipt of the order under the cutoff rules above and the order being prepared and handed over for shipment.
5. Transit Time
After processing, the estimated transit time is 6–12 business days.
Transit days are calculated using Monday through Friday, excluding applicable public holidays.
Transit time refers to the estimated period between shipment and delivery to the customer.
6. Total Estimated Delivery Time
The total estimated delivery time is 7–15 business days.
This consists of:
- Processing: 1–3 business days
- Transit: 6–12 business days
- Total: 7–15 business days
Business days are Monday through Friday, excluding applicable public holidays.
Delivery times are estimates rather than guaranteed delivery dates unless Jewels by Ana expressly provides a guaranteed date for a particular order.
7. Order Tracking
When tracking information becomes available, it may be provided by email or through the order-tracking functionality available on our website.
You can check available tracking information through our Track Your Order page.
Tracking information can sometimes take time to appear or update after a shipment enters the carrier network.
A temporary lack of tracking updates does not necessarily mean that a shipment has stopped moving.
8. Split Shipments
In some cases, items from the same order may be shipped separately.
If an order is split into more than one shipment, separate tracking information may be provided for each parcel where available.
You will not be charged an additional standard shipping fee solely because we choose to split an order into multiple shipments.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing checkout.
If you notice an error after placing an order, contact us as soon as possible at hello@jewelsbyana.com.
We will try to assist where operationally possible, but we cannot guarantee that a shipping address can be changed after an order has entered processing or shipment.
10. Delivery Delays
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- carrier disruptions;
- transportation delays;
- severe weather;
- public holidays;
- natural disasters;
- widespread service interruptions; or
- other logistical events outside our reasonable control.
If your order has not arrived within the expected delivery window, please contact us with your order number so that we can review the available shipment information.
Email: hello@jewelsbyana.com
11. Delays Before Shipment
If we become unable to ship an order within the timeframe communicated when the order was placed, the situation will be handled in accordance with applicable U.S. law.
Where required, this may include notifying you of the delay, providing a revised shipment date, or giving you the opportunity to cancel the affected order.
If an order is cancelled and a refund is due, the refund is processed back to the original payment method used for the order.
12. Delivered but Not Received
If tracking shows that your order has been delivered but you cannot locate it, we recommend first checking:
- the delivery location shown by the carrier;
- around entrances or other safe delivery locations;
- with household members;
- with neighbours where appropriate; and
- any parcel locker or other location identified by the carrier.
If the parcel still cannot be located, contact us at hello@jewelsbyana.com with your order number and available tracking information.
13. Lost Shipments
If an order appears to be lost in transit, contact us with your order number and tracking information so that we can review the shipment.
Lost-shipment issues are handled separately from ordinary voluntary change-of-mind returns.
14. Damaged, Incorrect or Non-Conforming Orders
If an order arrives damaged, defective, incorrect, unsafe, or materially different from what was ordered, please contact us as soon as reasonably possible.
We may ask for reasonable information such as:
- your order number;
- a description of the issue;
- photographs of the item or packaging where useful; and
- other information reasonably necessary to investigate the problem.
These situations are handled separately from ordinary change-of-mind returns.
We will not require a customer to bear a return cost that applicable law requires Jewels by Ana to bear because of a product or fulfillment problem for which we are responsible.
15. Warehouse Information
Jewels by Ana uses the following confirmed warehouse address for operational and fulfilment purposes:
Jewels by Ana Warehouse1467 Southgate Dr
Gardnerville, NV 89410
United States
This is an operational warehouse and fulfilment address.
It is not a retail location and it is not the designated customer return address.
Not every individual order necessarily ships from this warehouse.
16. Returns
Jewels by Ana offers a 30-calendar-day voluntary return period for eligible products, beginning on the date of delivery.
Ordinary change-of-mind returns must be sent to our designated return location in China, not to our Nevada warehouse or Wyoming business address.
The customer is responsible for the direct return-shipping cost for an ordinary change-of-mind return.
The designated return address is:
Return AddressSouth Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
Customers do not need to contact Jewels by Ana merely to obtain the return address.
Please review our full Return & Refund Policy before sending a return.
17. Refunds Related to Shipping Issues
Where a cancellation, lost shipment, failed fulfillment, or other shipping-related issue results in an approved refund, the refund is processed back to the original payment method used for the order.
Once Jewels by Ana submits an approved refund, the time required for the credit to appear may depend on the customer's bank, card issuer, wallet provider, or other payment provider.
18. Contact
For shipping or delivery questions, please contact:
Jewels by Ana
Operated by Worldwide Apparel Group LLC
Cheyenne, WY 82001
United States
Email: hello@jewelsbyana.com
Website: jewelsbyana.com
The business address above is not the designated customer return address and is not the Jewels by Ana warehouse address.