Return and Refund Policy
IMPORTANT: PLEASE CONTACT OUR CUSTOMER SUPPORT TEAM BEFORE RETURNING ITEMS.
PLEASE DO NOT SEND ITEMS BACK WITHOUT FIRST REQUESTING RETURN INSTRUCTIONS. Contact hello@jewelsbyana.com with your order number so that we can help identify your return and provide the appropriate instructions and return reference, where applicable. Unannounced or unidentifiable parcels may cause actual processing delays. The complete return address is publicly available in Section 14 below. Contacting us is not required merely to obtain that address, and your statutory consumer rights are not subject to our prior approval.
Last updated: November 5, 2026
Jewels by Ana offers a 30-calendar-day voluntary return period for eligible products. This policy explains how returns, defective or incorrect products, cancellations, and refunds are handled for orders placed through jewelsbyana.com.
Jewels by Ana is operated by Worldwide Apparel Group LLC.
This policy applies to orders delivered within the United States, which is the store's current shipping market. The 30-day return period is a voluntary commercial benefit and does not replace any applicable statutory consumer rights.
1. 30-Day Return Period
You may return an eligible product within 30 calendar days after receiving your order.
To qualify for an ordinary change-of-mind return, the product must be returned in its original condition, unused, unworn, and with any original packaging or accessories supplied with it where applicable.
Products that have been used, worn, altered, damaged after delivery, or otherwise returned in a condition that does not meet the applicable return requirements may not qualify for a voluntary change-of-mind refund.
These voluntary return conditions do not limit your rights under applicable law regarding defective, incorrectly supplied, unsafe, or otherwise non-conforming products.
2. Change-of-Mind Returns
For an eligible ordinary change-of-mind return, the customer is responsible for arranging and paying the direct cost of return shipping to the designated return address in Section 14 below.
International return-shipping costs may vary depending on the carrier, parcel size, parcel weight, origin, and shipping service selected by the customer. Because the designated return destination is in China, international return shipping may be costly.
Jewels by Ana does not charge a restocking fee.
For an ordinary voluntary return, please follow these four steps:
- Contact customer support. Email hello@jewelsbyana.com with your order number and identify the item or items you wish to return.
- Review the return instructions. Our customer support team can provide the applicable return instructions and an identification reference where available. The physical return address is published in Section 14.
- Package and send the return. Pack the eligible items appropriately, include information identifying the order, and send the parcel to the designated return address.
- Retain shipping evidence. Keep your shipping receipt and any tracking details. You may share the tracking information with our support team to help identify and monitor the return.
We recommend using a trackable shipping service and retaining proof of shipment until the return has been completed. Tracking and additional shipping insurance are recommendations, not universal legal requirements.
Jewels by Ana is not responsible for a return parcel that is lost before it reaches the designated return location, except where applicable law provides otherwise.
Failure to contact support before shipping does not automatically invalidate an otherwise eligible return or remove any statutory consumer rights.
3. Defective, Damaged, Incorrect or Misdescribed Products
If you receive a product that is defective, damaged, incorrect, unsafe, or materially different from what was ordered, please contact hello@jewelsbyana.com with your order number and information about the issue.
These cases are handled separately from ordinary change-of-mind returns.
We may ask for reasonable information such as photographs, packaging information, or a description of the issue where useful for investigating the problem.
We will review the circumstances and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances and applicable legal requirements, the remedy may include a replacement, refund, or another appropriate resolution.
Customers will not be required to bear return costs that Jewels by Ana is legally responsible for because of an incorrect, defective, damaged, unsafe, or otherwise non-conforming product.
Please contact us before returning such an item so that the issue can be handled appropriately and unnecessary shipping costs can be avoided.
Your statutory rights concerning defective, incorrectly supplied, or non-conforming goods remain unaffected by the voluntary return conditions in this policy.
4. Return Inspection
Returned products may be inspected after arrival to confirm that the return meets the applicable conditions of this policy.
For ordinary change-of-mind returns, this may include confirming that the item is in its original condition, unused, unworn, and returned with applicable original packaging or accessories.
If additional information is reasonably required to identify the order or return, we may contact you using the contact information associated with the order.
Inspection requirements for voluntary returns do not override any mandatory refund or remedy obligations under applicable law.
5. Refunds
Once an eligible voluntary return has been received, inspected, and approved, Jewels by Ana submits the applicable refund for processing.
Approved refunds are processed back to the original payment method used for the order.
For an eligible ordinary change-of-mind return, the refund covers the approved returned merchandise amount. Any original delivery charge is considered separately under Section 6. The customer-paid cost of shipping the return back to China is not part of the merchandise refund unless otherwise required by applicable law or expressly agreed by Jewels by Ana.
Refunds for defective, damaged, incorrect, unsafe, undelivered, or otherwise non-conforming products are handled according to the circumstances and applicable law rather than solely under the voluntary change-of-mind return conditions.
Once the refund has been submitted by Jewels by Ana, the time required for the credit to appear in your account may depend on your bank, card issuer, wallet provider, or other payment provider.
Approved refunds are generally expected to be received within 5 calendar days after processing, although the exact time at which the credit becomes visible may vary depending on the payment provider.
Where applicable law requires a refund within a different period, the legally required period applies.
If an approved refund has not appeared after the expected processing period, please contact hello@jewelsbyana.com with your order number.
6. Original Shipping Charges
Original delivery costs are any shipping fees charged to deliver your order from Jewels by Ana to you when you originally placed your order.
Return shipping costs are the separate costs of sending an item from you back to the designated return destination.
These are two different shipping charges and must not be confused.
Standard shipping for orders within the United States is free.
When your order was delivered using free standard shipping and you paid $0 in original delivery charges, there is no original standard delivery fee to reimburse.
If a separate optional, upgraded, or exceptional original delivery charge applies to an order, its refund treatment depends on the applicable purchase terms, the reason for the return, and applicable law. Such charges are not automatically included in every voluntary change-of-mind merchandise refund.
Where an order is cancelled, not fulfilled, or supplied incorrectly, or where another issue creates a legal entitlement to reimbursement of original delivery charges, we will refund any such charges to the extent required by applicable law.
For a partial-order return, any refund of an original delivery charge will be determined based on the actual order, the applicable purchase terms, and legal requirements. Returning one item does not automatically result in reimbursement of the entire original delivery charge.
For ordinary change-of-mind returns, the customer is responsible for the direct return-shipping cost to China as explained in Sections 2 and 8.
Any reimbursement of an original delivery charge refers to shipping the original order to you. It does not automatically mean that Jewels by Ana pays for shipping the returned item back to us.
Nothing in this section limits any mandatory refund or remedy rights concerning defective, incorrect, unsafe, or otherwise non-conforming products.
7. Exchanges
Jewels by Ana does not currently offer direct product exchanges.
If you would like a different product, size, or variant, return the eligible product in accordance with this policy and place a new order separately.
This does not limit any replacement or other remedy required by applicable law for defective, incorrect, or non-conforming products.
8. Return Shipping Responsibility
For ordinary change-of-mind returns, the customer is responsible for the return shipment and its direct shipping cost.
The amount charged by the chosen carrier can vary depending on the parcel, selected service, and origin of the return.
Because returns are sent to the designated location in China, customers should consider the potential international postage cost before sending an ordinary change-of-mind return.
The return-shipping cost is separate from any original delivery charge paid when the order was first shipped to the customer.
Return-shipping responsibility for damaged, defective, incorrect, unsafe, or otherwise non-conforming products is handled separately in accordance with Section 3 above and applicable law.
Jewels by Ana does not charge a restocking fee for eligible voluntary returns.
9. Refused or Unclaimed Shipments
Refusing a shipment or failing to collect a parcel does not automatically complete the return process.
If a shipment is refused, unclaimed, returned to sender, or otherwise becomes undeliverable, contact us so that the order can be reviewed based on its actual shipment and return status.
Any refund that becomes due after review will be processed back to the original payment method used for the order.
Nothing in this section limits any legal rights that apply where a shipment is not delivered, is incorrectly supplied, or otherwise fails to meet the applicable purchase agreement.
10. Cancellations
If you need to request cancellation of an order, contact us as soon as possible at hello@jewelsbyana.com.
We will try to accommodate cancellation requests where operationally possible, but we cannot guarantee cancellation after an order has entered processing or shipment.
If a paid order is successfully cancelled, the applicable refund is processed back to the original payment method used for the order.
If Jewels by Ana cannot fulfil an order or cannot meet an applicable shipping commitment, any required cancellation, notification, or refund will be handled in accordance with applicable United States consumer law.
The operational inability to stop a shipment does not remove any cancellation or refund right that applicable law provides.
11. Lost or Undelivered Orders
Lost or undelivered orders are handled separately from ordinary change-of-mind returns.
If an order appears lost, materially delayed, or incorrectly marked as delivered, please contact hello@jewelsbyana.com with your order number and available tracking information.
We will review the available shipment information and handle the matter according to the circumstances and applicable law.
Where a shipment is not fulfilled within the required or agreed timeframe, applicable cancellation and refund rights will be respected.
If a refund is due, it will be processed back to the original payment method used for the order, including any additional amounts that applicable law requires to be refunded.
12. Refund Method
Refunds are not issued to a different card, bank account, digital wallet, or other payment method merely at the customer's request.
Where a refund is due, it is processed back to the original payment method used for the order, subject to any technical requirements of the relevant payment provider and applicable law.
If the original payment method is no longer available, please contact us so that the situation can be reviewed in accordance with the relevant payment provider's procedures and applicable law.
13. Payment Methods
Jewels by Ana currently lists the following accepted payment methods:
- Apple Pay
- Diners Club
- Discover
- Google Pay
- Mastercard
- Shop Pay
- Visa
The payment methods actually available for a particular order are the methods displayed during checkout. Availability may depend on device, browser, payment-provider configuration, or transaction eligibility.
For additional information, please review our Payment Methods page.
14. Designated Return Address
Eligible returns must be sent by mail to the following designated customer return centre:
Return AddressSouth Gate 1, 4th Floor
Sujia Aihua Second Floor Factory
No. 1511 Jingang Avenue
Fucun Town, Jindong District
Jinhua City
Zhejiang 322000
China
This is the designated customer return destination.
It is separate from the Worldwide Apparel Group LLC business address and the Jewels by Ana warehouse address.
Do not send customer returns to the Wyoming business address or the Nevada warehouse address.
You do not need to contact us merely to obtain the return address.
If you need assistance with a return, you may contact hello@jewelsbyana.com.
15. Business, Warehouse and Return Address Distinction
Jewels by Ana uses different addresses for different operational purposes.
Business address
Worldwide Apparel Group LLC2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
This is the business address. It is not the designated customer return address.
Warehouse address
Jewels by Ana Warehouse1467 Southgate Dr
Gardnerville, NV 89410
United States
This is an operational warehouse and fulfilment address. It is not the designated customer return address.
Not every individual order necessarily ships from this warehouse.
Eligible customer returns must be sent to the designated return address above unless Jewels by Ana provides different instructions for a specific defective, damaged, incorrect, or otherwise non-conforming order.
The designated return centre is separate from the company's United States business address and warehouse address.
16. Contact
For return, cancellation, or refund questions, please contact:
Jewels by Ana
Operated by Worldwide Apparel Group LLC
Cheyenne, WY 82001
United States
Email: hello@jewelsbyana.com
Website: jewelsbyana.com
For additional assistance, please visit our Contact Us page or review our Frequently Asked Questions.
The business address above is not the designated customer return address. Product returns must be directed to the return centre identified in Section 14 unless different instructions apply to a particular defective, incorrect, or non-conforming order.
Nothing in this policy excludes, restricts, or replaces consumer rights or remedies that cannot lawfully be waived under applicable United States federal or state law.