Shipping policy
Last updated: September 12, 2026
This Shipping & Delivery Policy explains how orders placed through Jewels by Ana are processed and delivered within the United States.
1. Shipping Destination
Jewels by Ana currently ships to addresses within the United States.
2. Shipping Cost
Standard shipping is free for orders shipped within the United States.
3. Order Cutoff
The order cutoff is 5:00 PM Pacific Time (PT), Monday through Friday.
Orders placed after 5:00 PM PT, on weekends, or on applicable public holidays are treated as received on the next business day.
4. Processing Time
Orders are normally processed within 1–3 business days.
5. Transit Time
After processing, the estimated transit time is 6–12 business days.
6. Total Estimated Delivery Time
The total estimated delivery time is 7–15 business days.
Business days are Monday through Friday, excluding applicable public holidays.
Delivery estimates are not guarantees unless Jewels by Ana expressly states otherwise for a particular order.
7. Order Tracking
When tracking information becomes available, it may be provided by email or through the order-tracking functionality available on our website.
Tracking information can sometimes take time to update after a shipment has entered the carrier network.
8. Split Shipments
In some cases, items from the same order may be shipped separately. If this happens, separate tracking information may be provided for each shipment.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, contact hello@jewelsbyana.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or shipment.
10. Delivery Delays
Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier disruptions, severe weather, transportation delays, public holidays, or other logistical events.
If your order has not arrived within the expected delivery window, please contact us with your order number so we can review the shipment information.
11. Delivered but Not Received
If tracking shows that your order has been delivered but you cannot locate it, first check the delivery location, household members, neighbours where appropriate, and any safe place used by the carrier.
If the parcel still cannot be located, contact us at hello@jewelsbyana.com.
12. Lost or Damaged Shipments
If an order appears to be lost in transit, or arrives damaged, please contact us with your order number and relevant information so we can review the issue.
Issues involving damaged, incorrect, or otherwise non-conforming products are handled separately from ordinary change-of-mind returns.
13. Warehouse Information
Jewels by Ana uses the following warehouse address for operational and fulfilment purposes:
1467 Southgate Dr
Gardnerville, NV 89410
United States
This warehouse is not the designated customer return address and is not a retail location.
14. Returns
Returns must follow the instructions and designated return destination in our Return & Refund Policy. Do not send returns to the warehouse address above unless Jewels by Ana specifically instructs you to do so.
View our Return & Refund Policy
15. Contact
For shipping-related questions, contact:
Jewels by Ana
Operated by Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States