Terms of service
Last updated: September 12, 2026
These Terms of Service govern your use of jewelsbyana.com and purchases made through Jewels by Ana. By using the website or placing an order, you agree to these Terms to the extent permitted by applicable law.
Jewels by Ana is operated by Worldwide Apparel Group LLC.
1. Seller Information
Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
Website: jewelsbyana.com
Email: hello@jewelsbyana.com
The address above is the business address of Worldwide Apparel Group LLC. It is not the designated customer return address or warehouse address.
2. Scope of These Terms
These Terms apply to visitors and customers using jewelsbyana.com and to purchases completed through the website.
Our Shipping & Delivery Policy, Return & Refund Policy, Privacy Policy, Cookie Policy, and Payment Methods page also apply where relevant.
3. Eligibility
By placing an order, you represent that you have the legal capacity to enter into the transaction or are otherwise authorized to make the purchase.
4. Product Information
We aim to present product descriptions, images, variants, prices, dimensions, materials, and other product information accurately.
Differences in screen settings, lighting, photography, or display settings may cause minor differences in perceived appearance. This does not permit us to supply a materially different product from the one ordered.
Product-specific factual claims apply only where they are stated for the relevant product.
5. Product Availability
Products and variants are subject to availability.
If an ordered product becomes unavailable, we may cancel the affected item or order. Where payment has already been collected, the applicable amount will normally be refunded to the original payment method.
6. Prices
The price applicable to your purchase is the price displayed during the order process, subject to correction of genuine errors where permitted by applicable law.
Any shipping charges, taxes, or other mandatory amounts charged by us will be displayed before you complete the purchase.
7. Promotions and Discounts
Promotions may be subject to specific conditions disclosed with the relevant offer.
Promotional prices, discount percentages, former prices, coupon conditions, and campaign periods apply only as stated in the relevant promotion.
8. Placing an Order
When you submit an order, you offer to purchase the selected products under the conditions displayed during checkout.
An automated order confirmation acknowledges that we received your order.
We may cancel or decline an order for legitimate reasons including:
- product unavailability;
- a genuine material pricing or technical error;
- payment authorization failure;
- suspected fraud or unauthorized activity;
- incorrect or incomplete order information; or
- an inability to lawfully fulfill the transaction.
If we cancel a paid order, the applicable refund will normally be returned to the original payment method.
9. Order Changes and Cancellations
If you want to change or cancel an order, contact us as soon as possible.
We will try to accommodate the request where operationally possible, but changes or cancellations cannot be guaranteed after processing or shipment has begun.
10. Payment
Payment for orders placed through Jewels by Ana must be completed using a payment method made available during checkout.
Jewels by Ana currently accepts Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa. Availability may depend on your device, browser, payment configuration, or transaction eligibility.
The payment methods actually available for your specific order are the methods displayed at checkout.
Current customer-facing information about payment options is available on our Payment Methods page.
Payment authorization
Payments may be subject to authorization, verification, security, and fraud-prevention checks by the relevant bank, card issuer, payment provider, or payment system.
If a payment is declined, cancelled, reversed, or otherwise unsuccessful, Jewels by Ana may be unable to accept or continue processing the order.
Order total and currency
The total amount payable for your order is displayed during checkout before you complete your purchase. This includes any applicable taxes, shipping charges, or other mandatory amounts charged by Jewels by Ana.
If your payment account uses a different currency from the checkout currency, your bank, card issuer, or payment provider may independently apply currency-conversion rates or account-related charges.
These external charges, where applicable, are determined by the relevant financial institution or payment provider and are not payment-method surcharges imposed by Jewels by Ana.
Refunds
Where a refund is due or approved, it is normally issued to the original payment method used for the purchase, subject to applicable law and the technical rules of the relevant payment provider.
Once a refund is approved, Jewels by Ana processes the refund so that it is normally received within 5 calendar days.
Depending on your bank, card issuer, wallet provider, or payment provider, the exact time the credit becomes visible may vary. If a refund has not appeared after 5 calendar days, please contact hello@jewelsbyana.com.
Shipping and Delivery
Jewels by Ana currently ships to addresses within the United States.
Standard shipping is free for orders shipped within the United States.
Order cutoff
The order cutoff is 5:00 PM Pacific Time (PT), Monday through Friday.
Orders placed after 5:00 PM PT, on weekends, or on applicable public holidays are treated as received on the next business day.
Processing and transit times
Orders are normally processed within 1–3 business days.
After processing, the estimated transit time is 6–12 business days.
The total estimated delivery time is 7–15 business days.
Business days are Monday through Friday, excluding applicable public holidays.
Delivery estimates are not guarantees unless Jewels by Ana expressly states otherwise for a particular order.
Tracking and delivery
Tracking information may be provided when available. Tracking updates can occasionally take time to appear after a shipment enters the carrier network.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If an order is delayed, lost, damaged in transit, or shown as delivered but cannot be located, please contact hello@jewelsbyana.com with your order number.
Warehouse and returns
Jewels by Ana uses the following address for warehouse and fulfilment operations:
1467 Southgate Dr
Gardnerville, NV 89410
United States
This warehouse is not a retail location and is not the designated customer return address.
Returns must be sent according to the instructions and designated return destination stated in our Return & Refund Policy.
11. 30-Day Voluntary Returns
Jewels by Ana offers a 30-calendar-day voluntary return period for eligible products, beginning on the date of delivery.
Ordinary change-of-mind returns are sent to the designated return location in China. The customer is responsible for the direct return-shipping cost for an ordinary change-of-mind return.
International return costs may vary depending on the carrier, parcel size, weight, origin, and shipping service selected.
The full return address and complete return procedure are shown directly in our Return & Refund Policy. Contacting support is not required merely to obtain the return address.
12. Damaged, Defective, Incorrect or Misdescribed Products
Damaged, defective, unsafe, incorrect, or materially misdescribed products are handled separately from ordinary voluntary change-of-mind returns.
We will not require a customer to bear return costs that applicable law requires us to bear because of an item or fulfillment problem for which we are responsible.
Customers may be asked to provide reasonable information such as an order number, description, or photographs where useful for investigating the issue.
13. Refunds
Approved refunds are normally returned to the original payment method.
For approved voluntary returns, our Return & Refund Policy contains the applicable refund-processing information.
Once a refund is approved, Jewels by Ana processes the refund so that it is normally received within 5 calendar days.
Depending on your bank, card issuer, wallet provider, or payment provider, the exact time the credit becomes visible may vary. If a refund has not appeared after 5 calendar days, please contact hello@jewelsbyana.com.
14. Lost or Undelivered Orders
Lost or undelivered orders are handled separately from ordinary voluntary returns.
If a shipment appears lost, materially delayed, or incorrectly marked as delivered, contact Jewels by Ana so that the available shipment information can be reviewed.
15. Refused or Unclaimed Deliveries
Refusing a shipment is not the recommended method for returning or cancelling an order.
If an order is refused, unclaimed, or returned to sender, we will review the circumstances once the shipment has been returned.
16. Reviews and Customer Content
Reviews, testimonials, photographs, comments, or other customer-submitted content must reflect genuine experiences and must not be fraudulent, deceptive, unlawful, or misleading.
We may moderate or remove content where reasonably necessary for legal, security, relevance, or platform-integrity reasons.
17. Acceptable Use
You may not use jewelsbyana.com to:
- commit fraud or another unlawful act;
- interfere with website operation or security;
- attempt unauthorized access to accounts or systems;
- introduce malicious code or software;
- impersonate another person or business;
- misuse promotional, payment, refund, or checkout systems; or
- use the website in a manner that infringes the rights of others.
18. Intellectual Property
Website content is protected by applicable intellectual-property law to the extent the relevant rights belong to Worldwide Apparel Group LLC or are lawfully used by Jewels by Ana.
Nothing in these Terms transfers ownership of those rights to website users.
19. Third-Party Services
The store uses third-party services for functions such as ecommerce, payments, shipment tracking, customer support, reviews, analytics, advertising, attribution, marketing, and privacy management.
Independent third-party services may also be governed by their own terms and privacy practices.
20. Website Availability
We may maintain, update, modify, or temporarily suspend parts of the website where reasonably necessary.
Temporary website unavailability does not remove rights that already apply to an existing order.
21. Disclaimers
To the fullest extent permitted by applicable law, the website and its general informational content are provided without warranties that may lawfully be excluded.
This provision does not limit express product commitments made during the purchase process or rights that cannot legally be excluded.
22. Limitation of Liability
To the fullest extent permitted by applicable law, Worldwide Apparel Group LLC will not be liable for indirect or consequential losses arising solely from ordinary use of the website where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability, warranties, remedies, or consumer protections that cannot legally be excluded or limited.
23. Indemnification
To the extent permitted by applicable law, you are responsible for losses or claims directly resulting from your unlawful misuse of the website or a material violation of these Terms.
This provision does not require a consumer to indemnify us for matters for which we are legally responsible.
24. Events Outside Our Reasonable Control
Events such as severe weather, transportation interruptions, natural disasters, widespread service failures, governmental action, or other events outside reasonable control may affect website operation, fulfillment, or delivery.
Such circumstances do not permit us to retain payment indefinitely for goods that cannot be supplied.
25. Privacy
Our collection and processing of personal information are described in our Privacy Policy and Cookie Policy.
26. Communications
We may send communications necessary to administer an order, payment, shipment, return, refund, security issue, or customer-service request.
Promotional email is handled separately and may be unsubscribed from using the unsubscribe mechanism provided in applicable marketing messages.
These Terms do not constitute consent for SMS marketing.
27. Complaints and Customer Service
If you have a problem with an order or our service, contact Jewels by Ana through our Contact page or at hello@jewelsbyana.com.
We encourage customers to contact us so that we have an opportunity to investigate and resolve the matter.
Nothing in this section prevents you from exercising rights available through your card issuer, payment provider, or applicable law.
28. Applicable Law
These Terms and purchases through Jewels by Ana are subject to applicable United States federal law and mandatory state law applicable to the relevant transaction.
Nothing in these Terms is intended to remove legal protections or remedies that cannot validly be waived.
29. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the provision will be limited or interpreted to the extent necessary while the remaining provisions continue to apply where lawful.
30. Changes to These Terms
We may update these Terms to reflect operational, legal, regulatory, technology, or website changes.
Changes will not retroactively remove rights that already arose from an earlier completed transaction.
31. Entire Agreement
These Terms, together with the policies and transaction-specific information incorporated into the purchase process, form the applicable agreement concerning use of the store and purchases made through it.
32. Contact Information
Jewels by Ana
Operated by Worldwide Apparel Group LLC
2106 House Avenue, Suite 614
Cheyenne, WY 82001
United States
Email: hello@jewelsbyana.com
Website: jewelsbyana.com